Terms of Service
These terms govern your use of our website, client portal and services. Please read them carefully.
Effective date: October 5, 2026 · Last updated: October 5, 2026
Table of Contents
1. Agreement to These Terms
These Terms of Service (“Terms”) are an agreement between you and Vairadiology LLC (“Vairadiology,” “we,” “us,” or “our”), a company based in Pittsford, New York. They apply to your use of vairad.com, our client portal at portal.vairad.com, and our AI image analysis, radiology second opinion, radiology center consulting and medical tourism services (the “Services”).
By using our website, portal or Services, you agree to these Terms and our Privacy Policy. If you agree on behalf of a hospital, clinic, practice or other organization, you confirm you have authority to bind it. If you do not agree, please do not use the website, portal or Services.
Not for emergencies. Our Services are not emergency medical services and are not a substitute for immediate care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
2. AI Image Analysis and Radiology Second Opinions
AI tools assist professionals; they do not diagnose on their own. Our AI image analysis is designed to support qualified healthcare professionals. Results must be reviewed by a licensed physician, who remains responsible for all diagnosis and treatment decisions.
Accuracy. Performance figures we publish come from specific studies or datasets and may not reflect results in every setting, patient population or image type. No AI system or human reader is 100% accurate.
Second opinions
Second opinion reports are prepared by radiologists licensed in the state or country where required by law.
A report is based only on the images and information provided. It does not include a physical examination, and it may be limited if images are incomplete or of poor quality.
A second opinion does not replace your treating doctor. Please review the report with your own physician before making any treatment decision.
Turnaround times are estimates, not guarantees.
Accurate information. You are responsible for providing complete, accurate images, clinical history and prior reports. Missing or wrong information may affect the results.
3. Radiology Center Consulting and Medical Tourism
Radiology center setup and consulting
Our consulting covers planning, equipment selection, staffing support, facility layout and vendor sourcing, as described in your service agreement.
Regulatory and licensing guidance is general business guidance, not legal advice. You are responsible for obtaining all required licenses, approvals and permits (for example from the New York State Department of Health), and should confirm requirements with your own attorney.
Equipment and services bought from vendors are covered by the vendors’ own contracts and warranties. We are not responsible for vendor performance, pricing or delivery.
Medical tourism
Vairadiology acts only as a coordinator and facilitator. We are not a hospital, doctor or travel agency, and we do not provide medical treatment abroad.
Foreign hospitals, doctors and travel providers are independent. They are solely responsible for the care and services they provide, under the laws of their own countries.
Medical treatment and travel involve risks, including complications, differences in medical standards and legal protections, and limited options for legal claims abroad. Please discuss any treatment plan with your own doctor before traveling.
Your U.S. health insurance may not cover treatment abroad. You are responsible for insurance, visas, passports and travel requirements.
We do not guarantee treatment outcomes, availability, or the fees charged by foreign providers.
4. Client Portal, Uploads and Health Information
Accounts. Portal accounts are for the named user only. Keep your password confidential, turn on multi-factor authentication, and tell us immediately at contact@vairad.com if you suspect unauthorized access. You are responsible for activity under your account.
Permission to upload. When you upload images or health information, you confirm that you are the patient, the patient’s legal representative, or a healthcare provider permitted by HIPAA and New York law to share that information with us, and that any required patient authorization has been obtained.
Business Associate Agreements. Hospitals, clinics, practices and radiologists that send us patient information must sign our Business Associate Agreement before uploading PHI. If the Business Associate Agreement conflicts with these Terms regarding PHI, the Business Associate Agreement controls.
Portal rules
You agree not to:
Upload files containing malware or anything you do not have the right to share
Access another user’s account or data, or try to bypass security controls
Share login credentials or let unauthorized people use your account
Use the portal or AI tools to build a competing product or copy our technology
5. Fees, Payment and Cancellation
Fees: fees for each service are set out in your quote, order form or service agreement.
Second opinions: payment is due before review begins. If you cancel before a radiologist starts reviewing your case, we will refund 100% of the fee. Once review has started, fees are non-refundable.
Business clients: invoices are due within 30 days. We may pause Services for accounts more than 15 days overdue. Late balances may be charged interest of 1.5% per month or the highest rate allowed by New York law, whichever is lower.
Consulting projects: billed as set out in the service agreement, such as a deposit and milestone payments.
Medical tourism: our coordination fee is separate from charges by hospitals, doctors, airlines and hotels, which you pay directly to them under their own terms. Whether our coordination fee is refundable once travel and treatment arrangements have been made is set out in your service agreement.
Taxes: fees do not include applicable taxes, which will be added where required.
Insurance: unless stated in writing, our Services are not billed to health insurance, and you are responsible for payment regardless of insurance coverage.
6. Ownership, Website Use and Legal Protections
Ownership. Patients and healthcare providers keep all rights in their medical images and records. Vairadiology owns its website, software, AI models, portal and content, which are protected by copyright, trademark and trade secret law. You may not copy, reverse engineer or resell them.
Website content. Blog posts and website content are general information for education only. They are not medical advice and do not create a doctor-patient relationship.
Disclaimers. The website and portal are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the website or portal will always be available or error-free.
Limitation of liability. To the fullest extent allowed by law, Vairadiology is not liable for indirect, incidental, special or consequential damages, including lost profits or lost data. For business clients, our total liability for any claim is limited to the fees paid for the Service giving rise to the claim in the 12 months before the claim. Nothing in these Terms limits liability for professional negligence, gross negligence, intentional misconduct, or anything else that cannot be limited under New York law.
Indemnity (business clients). Organizations using our Services agree to defend and indemnify Vairadiology against third-party claims arising from information they upload without proper authorization, their violation of these Terms or applicable law, or their own clinical decisions.
7. Termination
You may stop using the Services at any time. Business clients may end a service agreement as it describes. We may suspend or close portal access if these Terms are violated, payments are overdue, or security requires it. When Services end, you must pay for work already completed, and we will return or securely handle health information as required by HIPAA, New York law and any Business Associate Agreement. Sections 5, 6 and 8 continue after termination.
8. Governing Law and Disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Before starting any legal action, each of us agrees to contact the other in writing and allow 30 days to resolve the dispute in good faith.
If it cannot be resolved, any legal action must be brought in the state courts located in Monroe County, New York, or the United States District Court for the Western District of New York. Either of us may bring a qualifying claim in small claims court instead.
9. General Terms
Entire agreement: these Terms, our Privacy Policy, and any service agreement or Business Associate Agreement are the entire agreement between us.
Changes: we may update these Terms by posting a new version with a new “Last updated” date. Changes do not affect signed agreements unless both parties agree in writing.
Severability: if any part of these Terms is unenforceable, the rest remains in effect.
No waiver: not enforcing a right at one time does not waive it.
Force majeure: neither of us is responsible for delays caused by events beyond reasonable control, such as internet or cloud outages, natural disasters, travel restrictions or public health emergencies.
Assignment: you may not transfer your rights under these Terms without our written consent.
10. Contact Us
If you have any questions about these Terms, please contact us:
Vairadiology LLC
Email: contact@vairad.com
Phone: +1 (585) 203-1531
Office Address
VAIRADIOLOGY LLC
55 MEADOW COVE RD FL 1
PITTSFORD NY 14534
United States